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FAQs

How to make an exchange request?

If you want to place an exchange request for one or more of your items, please contact us on Facebook - Instagram or email us on care@arenasporteg.com or contact us directly +201156074477 | +201149907046.

What's your return policy?

We accept returns within 30 days of purchase.

Items must have tags still attached, sent back with original packaging and product in unworn/unused condition. Women’s suits returned without sanitary liner will be declined.

If you want to return one or more of your items, please email us on care@arenasporteg.com or contact us directly +201156074477 | +201149907046.

Please remember that unauthorised returns, used swimsuits or opened goggles and swim caps will not be accepted.

View our full Return Policy page for more information.

When will I get my refund after I returned my order?

We aim to process your return within 14 working days of receiving the returned item in our warehouse. If you're a registered user, you can monitor the return status in your 'My account' section on our website.

  • Refunds can take up to 10 working days to show on your account, depending on your bank’s processing time.
  • If you paid in cash then we will ask for your bank account details to send your money back.
What's your installment plans?

- 0% Interest 0% Adminstration Fees for 6 month Installment Plan with (Bank Installment - Valu - Premium Card - Aman)

- Pay with any bank card and split your payment on 5 batches with Sympl (No registration required)

What's your care instructions?

In order to ensure that your arena swimsuit provides you with the best possible performance for a long time to come, we recommend you take the following precautions:

  • rinse immediately after use, in non-chlorinated water;
  • do not leave the wet swimsuit in a bag or other container for a long time;
  • do not expose the wet swimsuit in a bag or other container to direct sunlight;
  • wash with detergents suitable for delicate clothes;
  • air-dry away from heat sources.

Follow the washing instructions given on your product label.
The label provides useful symbols giving information on how to take best care of it.

HAND WASH ONLY

DO NOT DRY CLEAN

DO NOT BLEACH

DO NOT MACHINE DRY

DO NOT IRON

How do i use a promo code?
  • Simply copy and paste the code in to the “Discount code” box, displayed during the payment process.
  • Click on "Apply"
  • Remember, promo codes cannot be combined.

arena. Arena, Arena Water Instinct, and their design marks are registered trademarks of Arena S.p.A. Team for Int'l Trading is an exclusive & official distributor in Egypt of the following license of Arena S.p.A. Registered office: C.da Cisterna, 84/85 62029 Tolentino (MC) Italy.

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